100% Satisfaction Guarantee
All Product comes with a simple 100% Satisfaction Guarantee. If you receive a product that is substandard within the first month, then call 800-635-1545 / 208-765-3280 or email aiconsol@msn.com for a replacement or refund. Normally manufacturer issues a Will Call to pick up faulty product and ships new product free of charge. Our goal is your 100% satisfaction with every product and order.
You are buying from a Yahoo "Top Service" Store which is Yahoo's highest customer service rating for Excellence.
Return Merchandise Authorization (RMA)
Please email aiconsol@msn.com or call 800-635-1545 for your RMA number.
Our products are shipped direct to you from the manufacturer. This guarantees you a brand new product in a fully protected factory sealed shipping container with full US warranty.
For products that you want to return for reasons other than being substandard
Most manufacturer's have a 25% restocking fee.
Shipping is non-refundable.
We are happy to help you quickly, easily and inexpensively for any problems that come up. We may be able to negotiate with the manufacturer to drop their restocking fee if you ordered the wrong product and order a replacement or for other special circumstances. Our goal is your 100% Satisfaction.
You have 30 days from the date you receive product to contact us for a Return Material Authorization (RMA) number. You then have 5 days to ship the product back to the manufacturer. No refunds will be given for returns without a RMA number.
A few Special Order, NC/NR, Non-cancelable / Non-returnable are excluded from this guarantee.
Speakers that have been mounted or used are excluded from this guarantee.
Merchandise must be returned in the original factory box or packaging, with all original factory packaging materials, inserts, manuals, disks and blank warranty cards. Items that have been altered, scratched, modified, damaged or tampered with will not be accepted. Please do not tape or write on the item or its packaging and do not use the manufacturer's box as a shipping carton.
Returns, Warranty and Exchange Policies
Defective products are covered by manufacturer’s warranties. Please consult your warranty information.
Exchanges
All exchanges will be processed as new orders. Please note that you will be charged for new orders including shipping. All returned items excluding shipping to you and shipping back to us will be credited upon receipt and acceptance of the item.
Toner/Ink Cartridges and Consumables
Ink Cartridges, toners, and other consumables (i.e. Paper, Pens, Ink or Toner cartridges) are non-refundable and non-returnable items. All sales are final. Purchaser is advised to contact the manufacturer for any assistance needed.
Receiving Damaged Product or Short Shipment
Purchaser must contact our Customer Service Department within five (5) days of receiving the product. Please examine the packaging carefully. If damage is noticeable on exterior, or the packaging appears to be tampered with, notify both the carrier and us immediately. An RMA number is needed for items to be returned. (Please see paragraph above on how to obtain an RMA number.) Do not dispose of the shipping box or any other packaging. Please include a clear letter of explanation detailing the damage or shortage.
Services and Repairs Under the Limited Warranty
Contact manufacturer direct. We do not have a repair facility; send the equipment directly to any authorized center listed on the warranty card.
Extended Warranty
For information on a manufacturer's warranty, please contact the manufacturer directly.
A-I Consolidated has no relationship with any company offering extended warranty other than selling their warranties at retail.
Terms and Conditions of Sale & Warranty Information
State of Idaho law shall apply to disputes.
A-I Consolidated makes no warranty either express or limited of merchantability or fitness for any particular purpose and none shall be implied by law.
A-I Consolidated will not be responsible for any consequential or incidental damages resulting from the sale, non-delivery, use or improper function from any equipment purchased from us.
